Getting Started

Intake/Orientation   

All individuals must complete an intake before any visitation or exchange services can be scheduled. During the intake, all participants agree to complete and sign all program guidelines and contracts.

Intake and Orientation Interviews:
Both the CP (Custodial Parent) and NCP (Non-Custodial Parent) must complete an intake and orientation interview before visits or exchanges can begin.  The intake interview is expected to last approximately one hour and includes a discussion as to the reasons for the court ordered visitation, a review of our policies and guidelines, and completion of all necessary paperwork. 

Intake Fees:
The intake fee pays for your interview, any telephone calls we may make on your behalf, scheduling your first visit, and other case management needs.  Intake fees are due before or at the time the intake occurs.  It is the responsibility of both the CP and NCP to resolve this, either through mutual agreement or by working through attorneys before intake.  When a court order is not specific as to who will be responsible for fees, it will need to be determined prior to intake. When a court order states that one or the other party will pay for visitation, this includes paying for both parties’ intake fees unless otherwise determined or specified in the court order. Intake fees are non-refundable.

Things to Bring to Intake:
Any court order related to visitation and custody
Copies of all current protective orders and restraining orders (and past if relevant) pertaining to CP, NCP and child(ren)
Copies of current CA Drivers License, Car Insurance and Vehicle Registration

Who Should Come to the Intake?

Custodial Parent Intakes:
Custodian of the child(ren) who will be attending visits and/or exchanges (depending on age of minors and situation)
Spouse or significant other of custodian if that person will be involved in dropping off, picking up, scheduling, or confirming visits and anyone else who may be bringing the child(ren) or picking up after visits and/or exchanges   

Non-Custodial Parent Intakes:
All visiting parties who will be attending visits and/or exchanges (if possible)
Spouse or significant other of visiting party if that person will be involved in attending, confirming, or scheduling visits and exchanges

Child Intakes:
It can be helpful for children to have information about supervised visitation and to have an opportunity to ask question before beginning visits with us.  

We understand the emotions in these situations. We are providing a safe and dependable service to families and our priority is for the child(ren)'s best interest. If you are interested in making an appointment Intake/ Orientation, or just want more information, please feel free to contact: 

Rachael Gamma 619-379-1025